new patients
We use a triage process to ensure you will be seen in an appropriate time frame. Our reception team will contact you within 24 hours after receiving your referral with an appointment date and time. Please contact us if we have not reached out within two business days following a referral and our team will follow up accordingly.
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Please note that the reception team is unable to organise an appointment for A/Prof Michael Hughes until he has personally triaged the referral.
New Patient Form
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All new patients will need to complete our patient information form via email or SMS registration link. This will be sent to you after your appointment has been booked.
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What to Bring
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Please make sure you bring or send us all relevant information for your appointment, including:
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Referral letter
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GP Health Summary
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All available test results
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X-rays and scans
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Recent reports from any other treating specialists if possible
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Up-to-date medication list (prescribed and non-prescribed)
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We highly recommend sending us as much information as possible prior to your appointment to ensure ample time to prepare your file.
practice policies
Fees
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The Doctors at NSO are committed to providing the highest quality of care to all
patients. The length of a consultation will vary depending on the complexity of the presenting problem and each patient’s needs. This will determine the fee charged for the consultations. Learn more about our Fee Policy.
Cancellations
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When patients do not show up or cancel without giving enough notice, they prevent other patients from being seen sooner. Cancellation made with less than 24 hours notice of your appointment will be subjected to a rebooking fee equivalent to your standard consultation fee. The payment will be credited to your upcoming consultation fee. This may be waived for extenuating circumstances at the discretion of the doctor. Late arrival to appointments may lead to rescheduling of the appointment.
Referrals
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Our practice requires all patients to have a valid referral. Learn more about our Referral Policy.